Support & Management

Yesterday, you learnt about Business development. Today, we cover the important field of support and management:

These subjects are discussed in the FREE REPORT on pages 33 ... 36, which covers the sections related to project management and customer service.

Before proceeding, we need to identify the different types of support:

1. Customer Service
2. Technical Support
3. Project Management
4. Business Support

Customer service is rated as one of the most important and influential factors that prospects and client'suse when making a buying decision. This is even more important than price.

Many client'sare willing pay more for a company with superior customer service. So, while sales and marketing are essential elements to generate qualified leads, the contact you make with these prospects and client's(both before and after the order) will strongly influence their decision to order from you.

Customer service should really be considered part of the credibility sales process. In fact, when you think about it ... there should really be no distinction between customer service and sales in the credibility business model.

TECHNICAL SUPPORT

Technical support is a specialized type of customer service that is unique to companies selling technical products and services. As an internet consultancy, you need to be able to advise client'sabout technical issues relating to their website, hosting, email and other related areas. This is where technical support is required.

As you are an internet consultant and not a technician, there will probably be many questions you are unable to answer. don't worry, this is the same in any technical company. The first line of customer service is rarely able to answer technical questions and will put you through to a different department. You will therefore need someone to be able to answer.

You don't want to be spending all your time on the phone and the ideal option is to have an online support application where client'scan submit ticket based support questions and have them answered by the relevant person. Research has proved that most people actually prefer this to phone based customer service anyway (as long as issues are dealt with quickly). The actual handling of the support questions can be outsourced. Be careful though. You need someone who really understands your business, the technology and your client'sneeds ... otherwise you risk losing potential client's.

Alternatively, if you have purchased a franchise or agency this will probably be included with the license.

A very important factor in maximizing the lifetime value of a client who comes back again and again is to make sure they are delighted with the project you do for them. This is where having a team of quality developers is necessary, but it's also about good project management.

Project management is the process used to ensure the project runs smoothly, on schedule, to specification and keeps the client informed of progress.

In fact, as an internet consultant this will be one of your main roles. You probably won't be developing sites yourself (unless you want to of course). What you will be doing is getting the client's project requirements and putting these into a brief. You submit the brief to your development team. Discuss with them the timescales for each main part of the project and give a schedule to the client based on this. Then during the project, you will keep the client updated with the progress and give the client's feedback to the team. At the end of the project, you would also check over it to make sure it has been done to the exact specifications of the client.

Be warned however that this can be time consuming ... but it is a far better leveraged use of your time than developing projects yourself. The alternative is to either take on a project manager which can be outsourced or you can'take on a member of staff for this important role. You need to set the same high standards for a project manager as you do for a development team though. Alternatively, if you go the route of a franchise or agency (or even a good outsource agency) you can have the project management handled for you.

BUSINESS SUPPORT

In addition to offering support to your client's, it is important to have full support for building your business. This includes both the business development and the development teams providing the services your business sells.

It is unlikely you will get the first from any outsource agency (although you will obviously get the second) ... however if you have a franchise or agency then both should be included as standard to help you build your business.

The Support & Backup Provided By MyWebAgency.com
Luckily, you get all of this and more with your MyWebAgency.com license ... for a fraction of the price of a franchise. We provide one of the best support teams you will find anywhere. 

Imagine having the following at your disposal to ensure your success:

# Full backup and support of an experienced business development team to guide and support you on the most effective way to run your business. Just like having a business consultant on hand to make your business successful in the shortest possible time.

# An effective project management process and management team to ensure projects run smoothly, keeping client'shappy and thereby generating more repeat business and referrals and long term client's. They will also provide all the assistance you need including preparing proposals, quotes and advice on how to handle projects and client requests.

# An experienced technical support team to provide the backup you and your client'srequire, so you have on hand,- experienced technical people to advise you and make running your business easier.

# Your own highly skilled back office development team who will act as part of your own organization giving you all the benefits of your own skilled workforce without the expense of employing them.

don't underestimate the importance of support in any business you embark on. It is often overlooked but it's vitally important to have someone you can'turn to for assistance with all your questions when getting started in a new business and who can assist you and make your life easier and guide your business in the right direction. We understand the importance of this and have one of the best support teams in the industry standing by to help you.

This is an extremely powerful and indispensable tool that forms the foundation to running your successful internet consultancy.

We have now covered all of the three vital ingredients to running a successful internet consultancy. Tomorrow, we will see how internet consulting compares with other popular online business opportunities.

If you can't wait until then you can view it HERE:

Regards,
MyWebAgency Support
Digital Media Solutions Ltd

P.S. Don't forget - Order before the special offer deadline expires and the set-up fee will be waived completely. This is equivalent to a huge $500 discount.

P.P.S. Also remember that places are strictly limited to 50 new sign-ups per year, which will be allocated on a first come first served basis. So, please order quickly to avoid disappointment.